Operator and contact
Replayva is independently operated from Naharlagun, Papum Pare, Arunachal Pradesh, India. Customer support is available at support@replayva.com.
Scope
This policy covers purchases of the Replayva V1.0.1 Lifetime Licence, including a confirmed genuine temporary promotional purchase amount where one was offered. Normal/list prices are ₹6,999 INR through the India manual UPI channel and $84.99 USD through the international one-time PayPal channel. It is not a subscription cancellation policy, change-of-mind guarantee, or general satisfaction promise.
Three-day request window
Email the request to support@replayva.com within 3 days of the purchase. Replayva will compare the request with the authoritative payment and purchase record. Any right or remedy that applicable law does not allow this policy to limit remains available even if it differs from this business-policy window.
Technical-issue eligibility
A request qualifies under this policy only where investigation identifies a technical issue attributable to Replayva or the seller side that prevents the purchased software or licence from operating as represented and cannot be reasonably resolved. Customer preference, change of mind, unsupported environments, misuse, loss of credentials, third-party data or service changes, and problems not attributable to Replayva do not qualify under this voluntary policy, unless applicable law requires otherwise.
What to include
Provide the customer email, purchase or order reference, payment date and channel, Replayva version, Windows version, a clear description of the issue, steps to reproduce it, and any non-sensitive error text or screenshots reasonably needed to investigate. Never send passwords, licence access tokens, activation artifacts, private keys, PayPal credentials, banking passwords, full payment credentials, or other secrets.
Review and decision
Replayva may ask for reasonable troubleshooting information and an opportunity to investigate or fix the issue. Approval depends on confirming a qualifying Replayva-side technical issue, the request timing, and the authoritative payment record. A generated reference, browser redirect, screenshot, or customer statement alone is not proof of payment. This process does not allow customers to approve their own refund.
How an approved refund is handled
Approved refunds are handled through the original verified payment channel. Processing time can depend on banks or PayPal, so no exact settlement time is promised.
Licence and recovery state
A verified full refund or reversal prevents future Commercial startup authorization and may block unclaimed credential-recovery material. Partial or pending payment issues are not automatically treated as completed full revocation. Customers must not continue to obtain or misuse credentials after a refund where doing so would breach the applicable licence terms.
Mandatory rights and contact
This policy does not limit any non-waivable rights or remedies available under applicable law. Refund questions and requests should be sent to support@replayva.com.
These policies describe Replayva’s product, licensing, payment, and customer-support terms. Nothing in these policies limits any mandatory or non-waivable rights available under applicable law.
Related customer information
Review the connected product and policy pages.